System Analyst

we strive to create an environment where our people come first. We call our employees members to reinforce that all who join our team are considered company owners and are empowered to share in the rewards and challenges that come from building a world-class business. As one of the largest independent information technology and business process services firms in the world, we realize our continued success depends on our ability to attract and retain top-quality professionals like you.

Responsibilities

• Daily support of a large UNIX -based application, including administration, troubleshooting and maintenance of all aspects of the system.
• Working with Development team and vendor on implementing changes, fixes, and updates to the applications.
• Managing patching process, coordinating patching activities with sysadmins, users, and developers.
• Analyzing system performance and stability, making recommendations, and implementing solutions based on recommendations.
• Incident Resolution – Review and resolve the Incidents arising from Operation Command Center Alerts / Alerts from Enterprise Monitoring Operations (EM Operations) / OMNIBUS and Splunk Alerts.
• Change Implementation – Deploying the application related artifacts to the production environments in the slotted approved release window.
• Work Orders – Resolve Work orders in form of Business/functional queries, adhoc testing, verification, and validation etc., from regional product team and customer support teams.
• Traffic Routing – perform traffic routing in support of infrastructure maintenance.
• Perform Root Cause Analysis in detail for High severity Incidents – and act on fixing the underlying cause of the high severity issues.